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All our wholesale orders are Made to Order
Below are the criteria used for the categorization of sample and Bulk quantities:
Sample Quantities:
Bulk quantities:
Lead times for sample quantity orders:7 days to shipment date
Lead times for Bulk quantity orders:3 weeks – 1.5 months to shipment date
The estimated shipment dates are always indicated on the Pro-Forma invoice available from your account dashboard
1. All our wholesale products are made to order and as such we require a requisite 50% down payment amount on the total amount of your order to initiate production
2. For sample quantities or orders with a Total Order Value of $1000 or less, we accept and process Debit and Credit cards through Paystack, A Stripe company.
For larger transactions, our preferred mode of payment is bank wire. We offer a Volume Transaction discount on bulk quantities to mitigate on the transaction costs associated with bank wire payment.
Payment guidelines will be provided in the down payment invoice and subsequent invoices
3. Once your order is ready and booked for shipment, you will be notified with a tracking code for your booked shipment which you can verify on the shipping carrier’s website. Along with this, you will receive the balance invoice and the commercial invoice associated with the same.
The 50% balance invoice payment should be completed promptly after receipt of shipment tracking information to avoid a delayed or cancelled shipment
We use trusted Shipping carriers such as Federal Express (FedEx) and DHL for our Air and ocean freight orders.
We provide flexible shipping options to meet your needs. You can choose between air and ocean freight based on your preferences and requirements. Air freight is known for its speed, while ocean freight is a cost-effective option for larger shipments. During the checkout process, you'll be able to select the shipping method that best suits your timeline and budget
International shipping costs may vary based on the destination and the size of your order. On your Pro-Forma invoice, you will have access to a transparent breakdown of shipping fees, allowing you to make an informed decision.
We ship all our orders using Incoterms 2020 Delivered At Place (DAP) which was previously Delivered Duty Unpaid. Below are our obligations and responsibilities (As the Seller) for the same
Buyer Obligations:
1. Once you place your order through our self-service wholesale portal, fill out your account information and click checkout, a downloadable purchase Order will be generated and will be accessible on your account dashboard.
2. We will verify your account information and proceed to share with you a Pro-Forma invoice accompanied by a down payment invoice promptly. The Pro-Forma invoice will include all the costs and necessary information associated with your order including the estimated shipment dates
3. You have up to 5 business days from the date of receipt of the down payment invoice to fulfil the 50% down payment requisite to secure your order or cancel the order on your (Account Dashboard)
Lack of the requisite down payment or feedback on the same in the given timeframe will be considered a cancelled order.
We strive to provide the best quality possible for handmade products. There may however be slight differences in colours, patterns, sizes as the products are 100% handmade
We offer 60 day free returns for initial orders. We request that you reach out to us on our email sales@airihandmade.com with the defective product images. Once confirmed, a return shall be prompted with our shipping account, and necessary instructions for the returns process communicated.
Kindly note; We do not offer cash refunds; we offer account credit for products of a similar value on the returned goods
We strive to be efficient and responsive to ensure that we provide the best quality customer service.
For immediate queries that require urgent responses kindly get in touch with us on our WhatsApp for Business account linked here Our response time averages 5 minutes on this platform
For non- urgent queries, kindly feel free to reach out to us
Orders Related:sales@airihandmade.com
General Inquiries:info@airihandmade.com
Our Average response time for non-urgent queries averages 30 minutes to under 2 hours
We are committed to keeping you informed every step of the way. Our website serves as your go-to resource for the latest product updates and promotions
Our website's dedicated Self- Service Wholesale Terms of Trade page ensures you stay up-to-date with our policies and any relevant changes. We believe in transparency and want to provide you with the most current and relevant details for a seamless wholesale experience.
As a point of note, kindly ensure you read and understand our Self-Service Wholesale Terms of Trade before proceeding to placing an order with Airi Handmade