Step 1- Browse our productCatalogpage

Step 2- Fill out your product specifications in the product information page

Step 3- Add to Purchase Order

Step 4- fill out your account information and checkout

Step 5-Review your Purchase order (downloadable) on your account dashboard

Step 6- Once wey your account information, we will notify you on your account dashboard and through your primary email address.

The following will be attached with the notification; The Purchase Order’s Pro-Forma invoice and down-payment invoice which will include:
I. Itemized product price
II. Estimated shipping and insurance costs
III. Total cost of the above
IV. 50% Down payment requirement
V. Payment options
VI. Estimated Shipment date of your order
VII. Any other notes associated with your order

Step 7- Once the 50% down payment requirement is met for your order, we shall notify you on your account dashboard and through the primary email you provided and proceed with your order

Step 8- Once we complete your order, we shall notify you through your primary email address and on your account dashboard that your order has been booked for shipment. With this we shall include:

I. Tracking code (verifiable through the courier’s website link)
II. Commercial invoice
III. All other important documents associated with your order

We require that the 50% balance invoice payment be completed promptly upon receipt of the tracking code for the booked shipment to avoid shipping complications and failure of which may result in a canceled shipment.

Yes, Airi Handmade is exclusively catered towards the wholesale buyer.

Yes, a buyer account is required before authorization of any purchases.

All our pieces are made to order

We ask for a 50% down payment requisite to secure your order

We will ship your order directly from Kenya to your indicated destination using Incoterms 2020 Delivered at place(DAP) which was formerly Delivered Duty Unpaid (DPU)

We will require a functional primary email address which will serve as the primary channel for vital communications.

Most importantly, all our pieces are 100% handmade by Kenyan women artisans, weavers and small batch experts

Start small; We always encourage first time buyers who are unsure to start with low risk quantities which start at 1 piece per style. Our commitment to flexibility is reflected in the absence of Minimum Order Quantity restrictions.

We are responsive; we are excellent at responding to any queries you might have about our products; Through our email info@airihandmade.com or our direct WhatsApp Business line, we will assign you a dedicated account manager, ready to guide you through the entire process

All the export obligations from Kenya will be handled by Airi Handmade whereas you will meet the necessary import obligations such as Customs clearance, and the accompanying duties

We process custom Purchase orders.

If you are part of a buying team/department, you can download our product catalogue and Linesheet from this page or by visiting airihandmade/product catalogue. You can then attach your Company’s purchase order here. Or by visiting airihandmade/product catalogue/checkout

You can also send your Purchase order to our email info@airihandmade.com through your primary email address and we will respond shortly

The breakdown of costs in the Pro-Forma invoice include:

I. Unit Price
II. Sales Tax (0%)
III. Total Amount
IV. Freight and Insurance costs

As all our pieces are meticulously crafted to order, we initiate the production process once a commitment has been confirmed. This ensures a seamless and personalized experience for each order. We understand the significance of your investment, and this initial payment not only secures your order but also allows us to dedicate our craftsmanship to your specific requirements.

Once we receive your Purchase Order, we will send you a Pro-Forma invoice which is essentially a sales quotation with the breakdown of costs associated with your order. Alongside the Pro-Forma invoice will be the down-payment invoice and this will breakdown the initial payment figure based on the 50% requirement

Once your order is ready for shipment, we will promptly dispatch to you the balance invoice. This document will delineate the remaining balance on your order. Additionally, you will receive the commercial invoice, encompassing the comprehensive sum of the order and essential details requisite for the shipment process, inclusive of pertinent information.

We do not offer upfront credit; We however extend the option of a net 30-day payment term on the Balance invoice for bulk orders exclusively to our valued repeat customers who have placed a minimum of three orders with Airi Handmade in the past. This demonstrating our commitment to fostering a professional and enduring business relationship.

For sample quantities or orders with a Total Order Value of $1000 or less, we accept and process Debit and Credit cards through Paystack, A Stripe company.

For larger transactions, our preferred mode of payment is bank wire. We offer a Volume Transaction discount on bulk quantities to mitigate on the transaction costs associated with bank wire payment.

Payment guidelines will be provided in the down payment invoice and subsequent invoices

We prioritize the utmost security to safeguard your financial transactions. Our website employs industry-leading encryption technology to protect your payment information during transmission. Additionally, we adhere to stringent security protocols and comply with industry standards to ensure the confidentiality and integrity of your data.

Furthermore, we partner with reputable and trusted payment processors that employ robust security measures. Our commitment to maintaining a secure online environment is unwavering, and we continuously update our security infrastructure to stay ahead of emerging threats.

If you have any specific concerns or questions about our security measures, please feel free to reach out to us here or through our email info@airihandmade.com and we will be more than happy to address them. Your trust and confidence in our platform are of the utmost importance to us.

Sisal is a natural fiber derived from the leaves of the Agave sisalana plant, a species cultivated in Eastern Africa. The fibers are extracted from the plant through a process called decortication. These fibers are tough, durable, and resistant to deterioration in saltwater, making them suitable for various applications.

Sisal is utilized in the crafting of various handicrafts such as baskets produced from twine, rope, and other cordage products due to the fiber strength and durability. It is also valued for its eco-friendly and sustainable nature, as the agave plant is hardy and requires minimal resources for cultivation.

Sisal baskets are typically more suitable for indoor use. While sisal is a durable and hardy material, exposure to outdoor elements such as rain, direct sunlight, and extreme weather conditions may cause it to deteriorate over time. Indoor use ensures the longevity and preservation of the sisal fibers, making these baskets a stylish and functional addition to interior spaces for organizing and displaying items.

If you intend to use them outdoors, it's advisable to place them in covered or sheltered areas to protect them from the elements.

Yes, our sisal baskets are lined with a thick, durable plastic lining to ensure the preservation of the basket

Caring for sisal involves a few considerations to maintain its appearance and durability. Here are some general tips for caring for sisal:

1.Avoid Water Exposure:Sisal is sensitive to water and moisture. Keep sisal products away from areas with high humidity, and avoid direct exposure to water or damp conditions.

2.Clean Spills Promptly:In case of spills, blot the affected area with a clean, dry cloth or paper towel immediately. Do not rub the spill, as it may cause the liquid to spread.

3.Protect from Sunlight:Prolonged exposure to direct sunlight can cause sisal to fade. Consider placing sisal items away from direct sunlight or use window coverings to shield them.

4.Rotate Sisal Products:To ensure even wear, periodically rotate the sisal baskets

5.Avoid Sharp Objects:Sisal fibers can be damaged by sharp objects.

6.Provide Indoor Shelter:Sisal baskets are generally more suitable for indoor use. If used outdoors, ensure they are placed in covered or sheltered areas to protect them from the elements.

Sisal is generally not considered frost-proof. While sisal fibers are durable and resistant to certain environmental conditions, exposure to freezing temperatures and frost can affect the integrity of the fibers. Sisal is more suitable for indoor use or in mild, non-freezing conditions.

If used outdoors in areas prone to frost, it's advisable to provide protection for the sisal baskets during freezing weather. This can be done by bringing them indoors or placing them in sheltered locations to prevent potential damage from the adverse effects of frost and freezing temperatures.

Soapstone is a metamorphic rock that is largely composed of talc, with varying amounts of chlorite, pyroxenes, micas, amphiboles, carbonates, and other minerals. It is characterized by its high talc content, which gives it a soapy or greasy feel. The name "soapstone" is derived from this distinctive texture.

Due to its relatively soft nature, soapstone is often used for carving sculptures, ornaments, and other decorative items. Soapstone, valued for its unique combination of properties, makes it a versatile material for use in our products such as vintage style flower frogs, germination plates among others

Caring for soapstone products involves a combination of routine maintenance and understanding the unique characteristics of this natural material. Here are some general tips for caring for soapstone:

1.Cleaning:Clean soapstone products with a mild soap and water solution or a pH-balanced stone cleaner. Avoid using acidic or abrasive cleaners

2.Avoid Harsh Chemicals:Do not use harsh chemicals or acidic substances on soapstone products, as they can affect the finish. This includes avoiding products containing lemon, vinegar, or bleach.

3.Scratches and Dings::While soapstone is relatively soft compared to other stones, it is also less prone to chipping. Minor scratches or dings can often be sanded out with fine-grit sandpaper. Some choose to embrace and appreciate the natural patina that develops over time.

Our canvas planters are hand stitched using small- batch produced canvas material and includes a waterproof lining

Caring for canvas planters involves some basic maintenance to ensure their longevity and keep them looking fresh. Here are some general tips for caring for canvas planters:

1.Regular Cleaning:Dust and dirt can accumulate on the surface of canvas planters. Periodically clean them by gently brushing off any loose dirt with a soft brush or using a damp cloth. Avoid abrasive cleaning materials that may damage the fabric.

2.Spot Cleaning:For small stains or spots, spot-clean the affected area with a mild soap or detergent and water. Use a soft cloth or sponge to gently scrub the stain. Test any cleaning solution on a small, inconspicuous area first to ensure it doesn't affect the color or material.

3.Avoid Harsh Chemicals:Do not use harsh chemicals, bleach, or strong cleaning agents on canvas planters, as they can damage the fabric. Stick to mild, non-abrasive cleaning solutions

4.Storage During Harsh Weather:Consider bringing your canvas planters indoors during extreme weather, such as heavy rain, snow, or intense sunlight. This helps prevent fading, mold, or damage.

5.Rotate and Move:Periodically rotate or move your canvas planters to ensure even exposure to sunlight and air. This helps prevent uneven fading and wear.

When it comes to creating our handmade products, quality is at the heart of everything we do. Here's how we ensure that each item you receive meets the highest standards:

1. Skilled Craftsmanship:Our team consists of skilled artisans who bring a wealth of experience and expertise to the creation of each handmade piece. Their dedication ensures the craftsmanship is of the utmost quality.

2. Premium Materials:We carefully select top-notch materials that not only meet but exceed industry standards. This commitment to quality materials guarantees the durability, safety, and overall excellence of our products.

3. Detailed Specifications:Every product is crafted to meticulous specifications. From design details to measurements and colors, we leave no stone unturned to ensure that the final product matches your expectations.

3. Thorough Quality Control:Our production process includes rigorous quality control checks at various stages. This meticulous approach allows us to identify and address any potential issues early on, ensuring that only flawless items reach your hands.

5. Skilled Artisan Training:Our artisans undergo continuous training to stay updated on the latest techniques and maintain a high level of proficiency. This commitment to education ensures that the quality of our handmade products remains consistent.

6. Prototyping and Sampling:Before full-scale production, we create prototypes and samples to assess design, functionality, and overall quality. This iterative process allows us to refine our products based on feedback and testing.

7. Customer Feedback:Your feedback is invaluable to us. We actively seek and listen to your thoughts on our products, using this information to make improvements and address any concerns you may have.

8. Continuous Improvement:We are dedicated to continuous improvement. Our team actively looks for ways to enhance our processes, ensuring that each new product is better than the last and meets the evolving needs of our customers.

9. Compliance with Standards:Our commitment to quality extends to meeting and exceeding industry standards and regulations. You can trust that our handmade products not only meet your expectations but also adhere to all relevant guidelines.

10. Packaging:We pay attention to every detail, including the packaging and presentation of our products. High-quality durable packaging for protection during shipping is paramount for all our products

A polite Disclaimer:There may be slight differences in colours, patterns, sizes as the products are 100% handmade.

We provide a complimentary 60-day return period for all initial orders. We request that you provide us all the necessary information associated with the reason for returns through our email sales@airionline.com to facilitate initiation of the returns process

Kindly note; We do not offer cash refunds; we offer account credit for products of a similar value on the returned goods

Incoterms 2020 Delivered At Place (DAP) signifies that the seller is responsible for delivering the goods to a named place of destination agreed upon with the buyer.

The buyer assumes the responsibility for import clearance, paying any applicable import duties and taxes, and handling the final unloading of the goods at the destination.

We provide flexible shipping options designed to meet your needs. You can choose between air and ocean freight based on your preferences and requirements.

Air freight is known for its speed, while ocean freight is a cost-effective option for larger shipments. During the checkout process, you'll be able to select the shipping method that best suits your timeline and budget

Shipping Partners: We collaborate with reputable international shipping partners to ensure the safe and timely delivery of your orders. Our partnerships are designed to cover a wide range of destinations.

Whether your orders are destined for major cities or remote locations, our partnerships are structured to navigate the complexities of global logistics, ensuring the successful and timely delivery of your order.

At Airi Handmade, we prioritize the reliability and efficiency of our shipping services. We have strategically established partnerships with globally recognized and reputable international shipping providers such as Federal Express (FedEx) and DHL. These collaborations are a fundamental component of our commitment to delivering your orders securely and on time.

The carrier of your order shipment will always be indicated on your Pro-Forma invoice

We understand that shipping costs play a significant role in your decision-making process, and we are dedicated to offering transparent pricing structures.

To ensure competitiveness, we regularly evaluate and optimize our shipping rates based on factors such as destination, package dimensions, and weight. Additionally, we leverage our network of shipping partners and negotiate favorable terms to pass on to you

If you have specific shipping requirements or if you're comparing shipping quotes for your wholesale quantities, please feel free to share the details with us. Your assigned account manager is ready to collaborate with you to create shipping solutions that meet your budgetary considerations

International shipping costs may vary based on the destination and the size of your order. On your Pro-Forma invoice, you will have access to a transparent breakdown of the shipping fees, allowing you to make an informed decision.

Once your order is booked for shipment, we will promptly send the tracking number associated with your order, which is verifiable from the carrier’s website, enabling you to monitor the progress of your shipment until it reaches the agreed upon destination.

Shipping Timelines: The shipping timelines for international shipments can vary depending on the destination and the chosen shipping method. We provide estimated delivery times on your Pro-Forma invoice, giving you a clear idea of when to expect your order.

We offer insurance options for your orders to provide an added layer of protection. Our insurance coverage is designed to safeguard your shipment against unforeseen circumstances, such as damage or loss during transit.

During the checkout process, you will have the opportunity to choose whether to add insurance to your shipment. The cost of insurance will be clearly outlined in the Pro-Forma invoice, allowing you to make an informed decision based on the value and nature of your order.

In Incoterms 2020 under DAP terms, the buyer assumes the responsibility for import clearance, paying any applicable import duties and taxes, and handling the final unloading of the goods at the destination.

Yes, we provide comprehensive customs documentation for all orders to facilitate efficient processing through customs authorities. Our documentation includes all the necessary information required for the seamless import of your products.

Under the Incoterms 2020 DAP terms, we want to clarify that while you will be under no obligation to pay any applicable export duties or levies.

It is important to note that Incoterms 2020 DAP terms signify that we, as the seller, are responsible for delivering the goods to the named destination, covering transportation costs, unloading, and export duties. However, upon arrival at the destination country, the buyer assumes responsibility for any applicable import duties or taxes imposed by the customs authorities.

Under Incoterms 2020 DAP (Delivery at Place), the buyer's legal responsibilities include taking on the risk and costs associated with the import process. Here's a breakdown of the buyer's key responsibilities under Incoterms 2020 DAP:

1. Import Duties and Taxes: The buyer is responsible for paying any import duties, taxes, and customs clearance fees imposed by the authorities in the destination country. This includes any charges associated with the importation of the goods.

2. Customs Clearance: The buyer is obligated to handle the customs clearance process at the destination. This involves submitting the necessary documentation to customs authorities and complying with any import regulations.

3. Delivery from the Named Place: The seller is responsible for delivering the goods to the named place agreed upon in the contract. However, once the goods arrive at the specified destination, the buyer takes over responsibility for unloading and receiving the goods.

Risk Transfer: The risk of loss or damage to the goods transfers from the seller to the buyer when the goods are ready for unloading at the named place of destination.

Yes, we understand the importance of flexibility in shipping arrangements.

During the checkout process as you fill out your account information, you can provide us with the relevant shipping details, and we will coordinate with your preferred carrier or logistics infrastructure

For specific instructions or requirements regarding the use of your shipping account, kindly include them in the notes in your Purchase Order, and our team will ensure a seamless integration.

We value efficient communication to ensure a seamless experience for our customers.

For order inquiries and updates, we recommend reaching out to us via email at sales@airionline.com This method allows us to provide detailed and documented responses, keeping you informed about the status of your orders promptly. Additionally, having a written record helps us address your inquiries more effectively.

If you have an urgent matter or prefer direct interaction, you can also contact your assigned account manager or engage us through our WhatsApp business direct number (+254741387227)

We are committed to keeping the lines of communication open and providing timely assistance for all your order-related inquiries.

Yes, we are dedicated to providing personalized service to each of our clients. Each wholesale account is assigned a dedicated account manager who will serve as your primary point of contact.

Your account manager will be your go-to person for order inquiries, updates, and any specific needs you may have. This personalized approach ensures that you have a direct line of communication with someone familiar with your account and dedicated to meeting your business requirements.

Your account manager will provide you with all of their relevant contact information in your first interaction to facilitate efficient communication.

We understand the importance of timely information. We strive to keep you informed with regular wholesale order updates, typically provided at the following stages:

1. Once we receive your Purchase order (Order Confirmation)

2. Once we receive the requisite 50% down payment needed to secure your order

3. Once we begin production on your order

4. Once your order is ready for shipment

5. Once we receive the 50% Balance payment

6. Confirmation that you have received your order

7. Follow-up and feedback on your order

We will also notify you in case of any important information regarding your order that may not be included in the above. Kindly ensure you check your account dashboard and primary email address regularly so you do not miss an important update.

Yes, we prioritize efficiency. Our system is designed to provide automated notifications for both order confirmations and shipments. You'll receive instant updates, ensuring you stay informed every step of the way.

Our dedicated team is committed to providing swift and efficient responses to customer inquiries.

On average, you can expect a response within 5 minutes for urgent queries using direct outreach.

Our average response time for non-urgent email queries averages 30 minutes to under 2 hours

Your satisfaction is our priority, and we strive to address your queries promptly to ensure a smooth and responsive experience with our wholesale services.

Yes, our customer support team is readily available during business hours to assist you. Whether you have inquiries, need assistance with orders, or require any support, we're here to help you navigate Airi Handmade. Feel free to reach out, and we'll ensure a prompt and helpful response to meet your needs.

We remain committed to providing prompt and efficient responses to your inquiries despite the time zone difference between our locations. We have a dedicated customer service team that operates during hours accommodating the time difference, ensuring continuous support.

Resolving discrepancies is part of our commitment to you. We approach any communication issues with urgency and transparency. Our dedicated team will promptly investigate any arising issues and communicate openly to understand and resolve your concerns.

we highly value your feedback and want to address any concerns promptly. We provide multiple communication channels for your convenience. Whether it's feedback, questions, or concerns, you can reach us;

Order relatedsales@airihandmade.com

General inquiriesinfo@airihandmade.com

Or our dedicated direct WhatsApp Business customer support line

We are committed to keeping you informed every step of the way.

You can easily find comprehensive information on our website's dedicated Self- Service Wholesale Terms of Trade page ensuring you stay up-to-date with our policies and any relevant changes.

As a point of note, kindly ensure you read and understand our Self-Service wholesale terms of trade before proceeding to placing an order with Airi Handmade

At Airi Handmade, we take the privacy and security of your information seriously. We use your information solely for the purpose of facilitating our business transactions and ensuring a smooth wholesale experience. Rest assured, we adhere to strict privacy policies, and your data is treated with the utmost confidentiality.

For more details on how we handle your information, please refer to our comprehensive privacy policy available on our website.