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Dropshipping Terms and Conditions

1. Introduction

These terms for Dropshipping (“Dropshipping Terms”) apply to every reseller that makes use of Airi Handmade’s Dropshipping services as further described herein (“Dropshipping”), and shall integrally form part of the Terms.

2. Definitions & Interpretations

2.1) "Dropshipped" and "Dropshipping" and “Dropshipping Service” means the service provided by Airi Handmade where Products are delivered directly from Airi Handmade to an End Customer on behalf of the reseller.
2.2) "Dropshipper" means the reseller making use of Airi Handmade’s Dropshipping services.
2.3) "End Customer" means an end customer of a Reseller to whom any Products are to be shipped by Airi Handmade using Dropshipping.
2.4) "Dropship Price" means the price that Airi Handmade lists against the Products as being the price that Airi Handmade shall charge Resellers for selling such products, exclusive of any fees, taxes, and shipping & handling costs.
2.5) "Dropship Order" means an order by a Reseller for Products submitted through the Airi Handmade Platform.
2.6) "Total Dropship Order Charges” means the sum of the dropship Price for all Products ordered, shipping costs, and any applicable fees.

3. Dropshipping Service

3.1) To access and use the Dropshipping Service, the Dropshipper is required to create an account on Airi Handmade which will be verified before access to a dropship dashboard
3.2) The Agreement is entered into for one year. At the end of the initial term the Agreement is automatically extended by one year at a time, unless the Agreement has been timely and validly cancelled in writing by the Dropshipper with due observance with a minimum notice period of one month. The Agreement can only be terminated as per the articles set out in these Terms, or with the consent of both parties.
3.3) Airi Handmade is authorized at all times with due observance of a notice period of one month to terminate the Agreement without giving any reason. Airi Handmade is also entitled to immediately terminate the agreement in the event of behaviour of the Dropshipper that is contrary to these Terms, law or generally accepted business practices.
3.4) Unless otherwise agreed, all payments to be made by the Dropshipper will be collected by Airi Handmade in advance by direct debit or credit card charge from the account number of the Dropshipper as provided by the Dropshipper.
3.5) This Dropshipping Service is purely a business-to-business program. Upon verification, any account deemed for personal use will be terminated immediately.

4. Price & Availability of Stock

4.1) Product Price.
All prices shown on the website are exclusive of any sales Tax or VAT. Every effort is made to ensure that the prices on the website are correct at the time of placing an order.The product price does not include the shipping costs. Any shipping & handling costs applicable for the order will be displayed separately by Airi Handmade and will be available at checkout.There is no minimum order value for individual dropshipping orders placed by the dropshipper on the Airi Handmade platform.
4.2)Product Availability.
The availability of products on the Airi Handmade website depends on stock levels. Airi Handmade will undertake all reasonable efforts to ensure that stock information and communication on the same is up-to-date.In the case of shortages, discrepancies or variations in stocks, the same will be communicated promptly to the dropshipper with Airi Handmade not carrying any liability on the same once the necessary communication has been profferedAiri Handmade will make every effort to limit out-of-stock situations or incorrect information about the availability of products. The Dropshipper can contact Airi Handmade via info@airihandmade.com when a product cannot be found on the website, is out of stock or is no longer available.Airi Handmade cannot be held liable for any loss of income as a result of the Dropshipper advertising products that are not in stock and products that have been discontinued.

5. Order Process - Payments, Shipping & Returns

Order processing & payments
5.1. The Dropshipper represents and warrants prior to placing an order through Airi Handmade that it has read and agrees to the terms and conditions set forth in writing in this Agreement.
5.2. All orders placed by Dropshipper for any products on the Airi Handmade Dropshipping service are considered an offer to purchase the products selected for an order.
5.3. The Dropshipper shall pay the Total Dropship Order Charges which is the sum of the Airi Handmade’s Listed Price for all products ordered, the shipping charges and any applicable fees
5.4. Orders must be paid in full by the Dropshipper. The Dropshipper declares and acknowledges that orders will not be accepted until paid in full.
5.5. Airi Handmade reserves the right to cancel the dropship order if payment is not received in full.
5.6. To cancel an order, the Dropshipper should contact Airi Handmade via the Airi Handmade platform. Any cancellation request made by the Dropshipper for the order needs to be accepted by Airi Handmade. Orders cannot be cancelled after they have been shipped by Airi Handmade.
Shipping
5.7. The processing and shipping times for each product will be displayed on the Airi Handmade platform at checkout. The shipping times are only indicative and do not constitute a guarantee of the shipping within the mentioned timelines. They should be regarded as a reasonable effort obligation and are deemed to be approximate.
5.8. The shipment tracking number and notification will be sent to the Dropshipper once the products are shipped by Airi Handmade
5.9. Airi Handmade cannot be held liable for products that do not arrive at the customer as a result of errors made by the customer or the Dropshipper when entering the address details. The Dropshipper will check all order details before confirming an order.
Returns
5.10. Airi Handmade accepts return requests from the Dropshipper as long as the return request is within the return period defined by Airi Handmade and is in line with the returns and exchanges policy at Airi Handmade.
5.11. If the End Customer decides to return the product(s), the End Customer is obliged to return all products received within the time period and to the return address specified by the Dropshipper.
The Dropshipper is responsible for the correct packaging of the products or any legal problem that may arise between the Dropshipper and the end customer as a result of the (incorrect) return of (damaged) products; AND With regard to the above, the Dropshipper independently organizes the return process from the End Customer to the Dropshipper and from the Dropshipper to Airi Handmade and thus bears the shipping costs for the return, as well as the risks associated with the return process (e.g.: product lost or destroyed in transit, etc.).
5.13. If the Dropshipper has a high percentage of returns compared to the average return percentages within Airi Handmade, Airi Handmade reserves the right to refuse further return services to the Dropshipper, to increase prices, to shorten the return period offered to the End Customers or to exclude the Dropshipper from the Dropshipping platform.
Refunds
5.14. The Dropshipper agrees and acknowledges that when the products are returned by the end customers or when the products are undelivered due to wrong shipping address of the end customer, then the refund given by Airi Handmade to the Dropshipper will be limited to the product’s listed price only. Any additional charges paid by the Dropshipper such as shipping & handling fees, or any service fees, etc will not be refunded. This with the exception of returns made due to wrong product shipped by Airi Handmade
5.15. The Dropshipper and Airi Handmade agree that the following rules will apply in case of refunds for product returns:
5.15.1. If product is undelivered due to wrong address or customer not available
- The Dropshipper’s refund will be limited to the product's listed price only. Any additional charges paid by the Dropshipper such as shipping & handling fees, or any other applicable fees, etc will not be refunded.
- Airi Handmade will be required to pay back the product’s listed price only.
5.15.2. If product is returned due to any reason other than wrong product received by the customer
- The Dropshipper’s refund will be limited to the product's listed price only. Any additional charges paid by the Dropshipper such as shipping & handling fees or any other applicable fees etc will not be refunded.
- The brand will be charged i.e will be required to pay back the product’s listed price only.
5.15.3. If product is returned due to wrong product received by the customer
- The Dropshipper’s refund will be the product's listed price and any shipping & handling fees only. Any applicable fees charged by Airi Handmade will not be refunded.
5.16. Refunds are considered on a case-by-case basis, and they are paid by Airi Handmade and transferred to the original payment method of the Dropshipper. This applies to all orders.
5.17. The Dropshipper is responsible for issuing the refund to its End Customers. In case the Dropshipper abuses the refund policy, Airi Handmade has the right to terminate or suspend the Dropshipper’s account.
Warranty
5.18. If an incorrect or damaged product is received by the End Customer following which the Dropshipper wishes to return the product to Airi Handmade, then the Dropshipper will be obliged to provide appropriate (photographic) evidence to Airi Handmade.
Customer Service
5.19. Airi Handmade advises the Dropshipper to use its own terms and conditions stating the terms above governing the shipping and returns of orders. Airi Handmade cannot be held responsible for the Dropshipper (or End Customer), if the End Customer or Dropshipper incur any damages or loss for following policies which deviate from those stated in this Agreement.
5.20. The Dropshipper is responsible for offering customer service to its End Customers and resolving any product or order related queries, and it cannot refer its End Customers directly to Airi Handmade.
5.21. Airi Handmade will provide support to Dropshippers only for matters related to Airi Handmade’s obligations as stated in this Agreement.

6. Limitation of Liability

Limitation of Liability.
6.1) The total, cumulative liability of Airi Handmade for any damages or losses is limited to the purchase price of the product.
6.2) Airi Handmade shall not be liable to the Dropshipper for any indirect, incidental, special, consequential or exemplary damages arising out of or in connection with these terms and conditions, including loss of profit or revenue, business interruption or loss of business information, impairment of other goods or otherwise, even if advised of the possibility of such damages.
6.3) The marketing, distribution and sale of the Products does not, to the best of Airi Handmade’s knowledge, infringe the rights of third parties. In the event of such a breach, Airi Handmade shall not be liable for any claim related to such breach.

7. Intellectual Property Rights

Airi Handmade is the sole owner of any digital properties provided on the Airi Handmade platform. This includes but is not limited to: images, videos, documentation, and any digital marketing collateral assets. Any distribution of the same without express permission from Airi Handmade is tantamount to copyright infringement and will be subject to liability.

For further clarifications, please contact us atinfo@airihandmade.com.