Ready to Sign Up? We're opening Shop! 16th Dec 2024
Not satisfied with your retail purchase? To start a return or exchange, simply email us atinfo@airihandmade.com.
If your package is damaged during shipping, reach out to us within 7 days of receiving it, and we’ll replace it free of charge.
To return or exchange items, contact us within 14 days of receiving your order. Items must be unused and in their original condition.
Please note we do not refund the initial shipping cost, and customers are responsible for return shipping fees.
Once we receive your returned items, we’ll send you replacement items of equal value, depending on what’s agreed upon via email. If shipping new items, the shipping cost will be charged to you.
Upon receiving the returned items in original condition, we’ll issue a refund to your original payment method.
Note: We do not accept returns of damaged or used goods.
Since each of our products is handcrafted, slight variations in appearance are to be expected. We kindly ask you to appreciate the distinctiveness of your purchase before requesting a return or exchange. Small differences in color or pattern are not valid reasons for returns.